New Improvement and Innovation

Improvement and Innovation  

The NHS has been using the principles of improvement science for a number of years – whether that be Lean, Institute of Healthcare Improvement model, Virginia Mason or others. From the use of all those models a common thread  has emerged, namely that there is a desire for the development of a consistent improvement-focused approach and culture across the NHS – national, regional, and ICS driving services to become safer, better and faster for patients.


NHS Impact is the new, single, shared NHS improvement approach. By creating the right conditions for continuous improvement and high performance, systems and organisations can respond to today’s challenges, deliver better care for patients and give better outcomes for communities. 

Overview of the conditions and steps required to embed a culture of quality improvement.

This briefing draws on existing literature and examples from within the NHS of where quality has been improved and describes how this was done. It identifies the potential benefits from investing in quality improvement – including for patients, staff and the financial sustainability of the system.

A great model to engage staff and support them to have conversations to solve problems. The first nine minutes of this video are most useful.

Programmes delivered in a variety of formats to suit different levels of improvement experience, with tried and tested improvement tools, and featured approaches, as well as encouraging reflective learning. It’s suitable for both clinical and non-clinical staff.

Using Data for Improvement

Suite of tools using Statistical Process Control (SPC) enabling production and interpretation of data over time to identify trends.

Non-urgent advice: Model Hospital

Model Hospital

Supporting NHS teams to provide high quality patient care and continuous improvement.

The Model Health System is a data-driven improvement tool that supports health and care systems to improve patient outcomes and population health. It provides benchmarked insights across the quality of care, productivity and organisational culture to identify opportunities for improvement. The Model Health System incorporates the Model Hospital, which provides hospital provider-level benchmarking. Access to the Model Health System is currently available for all NHS commissioners and providers in England.


These resources support uptake and spread of proven, impactful innovations across England’s NHS, benefitting patients, populations and NHS staff, delivered in partnership with NHS England and England’s 15 Academic Health Science Networks (AHSNs).