Building trusted relationships with partners and communities

Building trusted relationships with partners and communities

Collaboration has always been at the heart of great care. The transition to Integrated Care Systems outlined in Working Together to Improve Health and Social Care For All will require further developments in ways of working across the NHS, local authorities, third sector and private organisations. These resources are about leading differently in collaboration, you may wish to visit the Understanding the NHS and Governance to learn more about NHS structures and governance.

These new partnerships and ways of working challenge the development of skill sets around:

  • Thinking in a systemic way while balancing existing organisational demands
  • Being able to work with what emerges as well as what is planned
  • Seeking multiple perspectives and walking in each other’s shoes
  • Developing solutions through compromise
  • Building relationships with a system focus
  • Being self-reflective 
  • Being a supportive peer across a system

Blog: Are local authorities equal partners in statutory integrated care systems? | The King’s Fund ( – 19 December 2022

Working in partnership with people and communities – published 7th July 2022, is the new statutory guidance for Integrated Care Boards, NHS trusts and foundation trusts and policy for NHS England. It supports them to meet their public involvement legal duties and the new ‘triple aim’ of better health and wellbeing, improved quality of services and the sustainable use of resources.

Blog: A Community Powered NHS – 12 July 2022 – New Local, is an independent think tank and network of councils, with a mission to transform public services and unlock community power.

Local Government Association Must Know Series: Integrated health and care – How do you know your council is doing all it can to promote integration to improve health and social care outcomes at a time of change?

Report: How might leadership roles evolve in integrated health and care systems? – Social Care Institute for Excellence March 2021

Blog Post: Collaboration must be at the heart of the future of health and care Victor Adebowale C.B.E. NHS Confederation 2022

Guidance: Systems thinking for civil servants

Framework: NHS North West Leadership Academy System Leadership Behaviours Framework

Briefing: The challenges of developing Integrated Care Partnerships – a discussion NHS Confederation Nov 2021

Report: Non-executive directors and integrated care systems: What good looks like – NHS Confederation Sept 2021

Report: Non-executive directors and integrated care systems: What good looks like – NHS Confederation 2021

Report: The state of integrated care systems 2021/22 – NHS Confederation 2022

Briefing: Supporting system working through finance: principles and behaviours – HFMA November 2021

Tool: Integrated care system finance and governance guidance map – a tool that maps key NHS guidance – HFMA February 2022

Resources: Integrated care | SCIE Social Care Institute for Excellence – Resources, consultancy and training on integrating health, care and related services. Includes guides, models and evidence to support local areas, integrated care organisations, sustainability and transformation plans, care and health providers and commissioners.

Publication: ‘The Revolution will be Customised’, looks at using Systems Leadership approaches in introducing and sustaining digital innovation. The lessons learned and the factors involved are very interesting, including in relation to the leadership that made for success. The Leadership Centre, 2018.

Bulletin: Voluntary and community sector news E Bulletin Monthly bulletin with articles are provided by the three system partners (Public Health England, Department of Health and Social Care and NHS England).

ICS Guidance Hub –  In this workspace, you will find the latest suite of guidance and resources to support ICS transition and development. 

Network: ICS Development Hub – Join this network on the NHS Futures platform to access latest guidance and the Integrated Care Learning Network, an online space for colleagues working across health and care systems to come together and share experiences, knowledge and good practice. It contains up to date policy information and access to a range of system working networks and case studies.

Network: NHS Confederation ICS Leaders Network – Network and resources for ICS Leaders

Publication: The Art of Change Making – a compendium of models, theories and approaches drawing on what the Leadership Centre considers Systems Leadership Enablers. The chapters on adaptive leadership and complexity have been highly recommended. The Leadership Centre, 2015

Report: Kings Fund 2015 – The practice of system leadership: Being comfortable with chaos

Report: ‘The Revolution will be Improvised II’ gives stories from places around the country that have looked to use Systems Leadership to make progress on knotty and complex issues – not just the successes but the hurdles that people have overcome and what’s happened as a result. There are some brief case studies in there as well. The Leadership Centre, 2015.

Blog: John Coutts, Policy Advisor – NHS Providers ‘Public involvement, councils of governors and system working’ In a world of systems working, how do NHS Provider organisations and Councils move forward together? NHS Providers, June 2019.

Toolkit: NHS North West Leadership AcademyCitizen Leadership Toolkit. The Citizen Leadership programme was developed to activate community citizenship, empowering and enabling communities to mobilise their assets and apply leadership capabilities to engage decision makers in their localities. The resources required to deliver a programme in your locality are available to download for free online