Quality improvement and delivery of high-quality services

PODCAST:

Quality improvement and delivery of high-quality services

Leadership Listens NHS Leadership Academy March 22 – 44 mins

This recording is a conversation between Professor Michael West and Annie Laverty. Chief Experience Officer and Kate Thompson Dep Dir of HR and OD at Northumbria Healthcare NHS Foundation Trust and the conversation focusses on the role compassionate leadership plays in quality improvement and delivery of high-quality services as well as its importance across teams and organisations.

https://soundcloud.com/nhsleadership/episode-2